This depends on the method of purchase.
All orders processed through PayPal are usually reviewed and processed during the same business day that they are received and posted the following day.
Echeque orders received through PayPal will be processed the same way except they will be posted when the Echeque is cleared.
Orders through Western Union and e-gold will be processed on receipt of the transaction.
Orders by post with a cheque enclosed are processed the day they are received and posted the day the cheque is cleared.
Similarly so with Credit Transfer, if we are notified that a credit transfer from your Bank to ours is to take place we process the order. We watch the Bank account and as soon as the account is credited we post the order.
Orders are generally sent by post. The Australian Post Office claim that anything posted in Australia is usually delivered around the world in 4 to 14 days. It is our experience that an order processed through PayPal is often delivered in about 5 to 8 days from posting.
NB. The Australian Post Office does not have any service quicker than Air Mail. And there is no cost effective tracking service available for international shipping (If anyone does find one please let us know) We have researched other courier companies and there are none that will do a fast service for less than $42.00AUS and they still have 4 business days minimum to international destinations.
If you require delivery by any other transport company, it can be investigated, but the cost effectiveness of the extra charges will probably not be justifiable.
How we handle postal delay problems.
For the most part, the postage system runs smoothly as described by the respective postal services; there are always a small number of cases where the service does not deliver as expected. It should be noted however, that once we have posted goods, they are at the mercy of the postal services and we cannot bear any responsibility for their operation (or lack thereof). Note Perfect operates business days Monday to Friday, all orders are processed in a timely manner no greater than a 24 hour period (within the business week structure). When you receive an email from us declaring that we have posted your order, the email is always sent AFTER we have posted the item.
We do however feel that we operate responsibly and are concerned about any delay or non-delivery and if after 18 days you have not received your order, please let us know and we will post again. This is our operation policy, and we operate this on trust. If you receive both packages then we ask that the 2nd is marked return to sender, unopened.
It should be understood that postal delays while irritating are not a reflection on our good service. If it gets to a stage that we have to send item(s) a second time the client is required to provide us confirmation that the address that we sent to is correct, and if they want provide an alternative address. When we send goods a second time we pay extra postage charges for insurance and this will require a receipt signatory, so the client will need to provide an address where a signature can be obtained. Should there be a problem after that, any resolve will be after the insurance claim is closed which can take several months. We hope however that it would never go that far.
Internationally we always send by airmail, however we understand that once the item is received into a country by airmail, how that country's postal service delivers the item is up to them. For example when we send to Alaska, the item first of all arrives at the USA mainland by air. The US postal services may then deem to send the item to Alaska by ship or rail and is out of our hands. We have experienced delays every time we have sent to Alaska, and we do not consider that the US postal service is acting fairly when we pay to have the item shipped by air.
We consider that we provide more than enough samples, downloads and information for potential clients to make an informed decision as to whether or not what we provide is adequate for purpose. We believe it to be the clients responsibility to evaluate the samples, downloads and information before making a purchase.
There are no refunds for downloaded mp3s.
For CDs - If for any reason a refund is requested we will assess them as follows:
If the CD we supply is defective we will grant replacement, or refund via PayPal on it's return to us.
We consider that we provide more than enough samples, downloads and information for potential clients to make an informed decision as to whether or not what we provide is adequate for purpose. We believe it to be the clients responsibility to evaluate the samples, downloads and information before making a purchase. If for any reason a refund is requested we will assess them as follows:
We will evaluate the request according to the information supplied.
If we uphold the request we will request the return of the item.
On our receipt of the item we will refund via PayPal, excluding postage. There are no refunds for postage. Returns are posted at the clients expense.
NB. Any licence for copying will be revoked, all copies and data made from the returned CD must be deleted and/or destroyed. No use of any distributed copies is permitted after return and refund. They must all be collected and destroyed.